Returns and Exchanges

Sending something back

You have 14 days to return the item. Email returns@winifredbrand.com with your order number and we will confirm the address.

Items need to be unworn and unwashed with tags on, in their original packaging where you can, and with the cotton dust bag, which is part of the product. Trying something on is fine. We only reduce a refund if an item has been handled more than you would in a shop.

Use a tracked service and keep the receipt. The item is yours until it reaches us, and we cannot refund what never arrives.

Returning from outside the UK

The same 14 days apply. Email returns@winifredbrand.com before you send anything — international orders are sold through Shopify Managed Markets, so the address to return to may not be the UK one, and we will confirm where it should go.

Any duties or taxes you paid at checkout are refunded with the item. Return postage is yours if you have changed your mind, ours if the item is faulty or we sent the wrong thing.

Returns payments

You pay to return something if you have changed your mind. We pay if it is faulty or we sent the wrong thing. On an exchange you cover sending the original back, we cover sending the replacement out. Exchanges depend on availability, and we make these in small numbers, so if your size has gone we will refund you instead.

Refunds

Within 14 days of the item reaching us, to the card you paid with. We will email you when it is done. How fast it lands is down to your bank.

Your legal rights

Separately from the above, you can cancel within 14 days of delivery without giving a reason, and have 14 more days to send the item back. Email contact@winifredbrand.com with your order number. We refund the price and the standard delivery you paid, once the item is back or you show us it has been sent.

If something is faulty, not as described or not fit for purpose, the Consumer Rights Act 2015 gives you 30 days to reject it for a full refund, and a right to repair or replacement after that.

To stop an order before it ships, email us quickly. In stock orders leave within 2 working days. Pre-orders can be cancelled any time before dispatch.