Shipping and Delivery

Where, and what it costs

Delivery is free anywhere in the UK, sent Royal Mail Tracked 48.

We ship worldwide. Prices on the site are in pounds; at checkout you are charged in your own currency, and any import duties and taxes are calculated and collected there. There is nothing further to pay when the parcel arrives.

When

In stock orders leave within 2 working days, pre-orders on the date shown on the product page and at checkout. Working days are Monday to Friday, excluding UK public holidays. See our Pre-order Terms.

UK orders go by Royal Mail Tracked 48, usually 2 to 3 working days from dispatch. International orders go by FedEx or DHL, usually 2 to 7 days depending where you are. We email you tracking when it is on its way. These are estimates, not guarantees — if a carrier causes a delay we will chase it, but we cannot control their timescales.

If something goes wrong

Check your address at checkout, as we cannot change it once an order has gone. If a parcel comes back because the address was wrong or nobody was there, we will get in touch, and re-delivery may be chargeable.

If your order has not arrived within 10 working days of dispatch, or arrives damaged, email contact@winifredbrand.com with your order number and we will take it up with the carrier. Tell us about damage within 48 hours, with photographs if you can.

Orders from outside the UK

International orders are sold and fulfilled through Shopify Managed Markets, which acts as the merchant of record. Duties and taxes are collected at checkout and paid on your behalf, so your parcel is not held at customs and there is no bill on delivery.

For anything to do with an international order, email contact@winifredbrand.com and we will sort it.